Support / Help center

A little help. A lot more collecting.

Find answers and get back to your next pull.

Pip offers a helping hand

Popular questions

How do I open a pack?

Choose a pack, select how many to open, then slide across the foil to reveal your card. Each pack contains one card. You can also use the skip animation button.

Explore packs
Where can I find my won cards?

Your cards are saved in My items. Use the collection filters to find available cards, sold items and shipping requests.

View my items
How do I request shipping?

In My items, choose Ship on a card or select several cards. Review your selected items and delivery address, then submit. Shipping estimates remain pending until a provider is connected; submitting does not charge shipping.

Shipping & delivery
Where can I track my order?

Open Order tracking from your profile to view your saved shipping requests. Carrier and tracking details appear when entered by support.

Track my requests
How do I change my phone number?

Open Account settings from your profile. Under Phone & security, choose Change number, verify your current number, then verify the new number. This preserves your account and collection.

Account settings
Where can I see pack odds and rarity?

Each pack page displays rarity tiers, odds and the minimum and maximum item values in each tier before you open.

Choose a pack
How do daily rewards work?

The Rewards page shows prizes, odds and claim availability. If you win a pack, find it under Unopened packs in My items. The testing setting can temporarily disable the wait.

View rewards
How do I sell a card?

Choose Sell on an available card in My items, or select multiple available cards. Review the confirmation before selling. Current test credit has no cash value.

Manage items
How do I change my display name or photo?

Open Account settings from your profile to update your name, photo and saved delivery address.

Edit my profile
I did not receive a verification code. What should I do?

Check your country code and phone number, wait before trying again and use a fresh code. If the problem continues, contact support. Never share your verification code.

Contact support